Return Policy
Customers must contact Homecare from The Consortium within 14 days of delivery to obtain authorisation to return any Goods. Goods returned by the Customer without prior authorisation may not be refunded.
Customers must return all products in their original boxes and packaging, including any manuals, software or accessories supplied with the products. Failure to follow these guidelines may invalidate any claim. Computer software and consumables (discs, cartridges, cassettes etc) can only be returned if the original packaging is unopened and any seals intact. Failure to follow these guidelines may invalidate any claim.
Note: All incontinence products, commodes, compression stockings/tights and hearing aids are marked as non-returnable on Homecare from The Consortium. All products that are non-returnable will be appropriately identified. This does not affect your statutory rights.
To register a return please click here to sign in and fill in your returns details.