VAT Relief
Claiming VAT Exemption
Individuals who are chronically sick or disabled can claim VAT Relief on those products shown with ‘without VAT’ prices.
A person is "chronically sick or disabled" if they:
- Have a physical or mental impairment that has a long-term affect on their ability to carry out everyday activities
- Have a condition that doctors treat as a chronic sickness (like diabetes, for example)
- Are terminally ill
A person with a temporary injury like a broken arm would not qualify, nor would a frail older person who is otherwise well and non-disabled. The following conditions may also qualify for VAT relief in some circumstances; Multiple Sclerosis, Heart Disease, Stroke, Arthritis and Oedema. If you are not sure please ask your medical advisor, as we are not able to give medical opinions.
VAT Relief is controlled by HM Revenue and Customs and applies only to those products where we display the price both with and without VAT.
If you are unsure whether you qualify for VAT exemption, you will be able to obtain advice from either your local Customs office or by calling the National Advice Service on 0845 302 0203. Much more information about this can be found on the HM Revenue & Customs website – www.hmrc.gov.uk
How do I claim for VAT Relief?
When ordering products that are viable for VAT Relief on-line you register for and claim VAT Relief whilst you are going through the check-out process.
When I have claimed VAT relief, will I need to pay a delivery charge if the value of my order falls below £50?
Yes. All orders up to the value of £50, for delivery to a single location in the mainland UK or the Isle of Wight are charged at £4.99. For any orders over £50 delivery is free (except Saturday delivery requests).